ORDER CONFIRMATION:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your PayPal, credit card, or bank account for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) is available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

ORDER SHIPMENT:

If your order is in stock and we process the charges to your PayPal, credit card, or bank account, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provide when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at online@oldskullstore.com.

DAMAGES:

Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make a note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to online@oldskullstore.com, and we will process an insurance claim on your behalf.

CANCELLATIONS & REFUNDS:

All orders cancelled after 24 hours are subject to a 300 Baht administration fee, whether or not your order has shipped. If your order has already shipped, you (the buyer) will also be responsible for the actual return shipping charges. Refunds will only be issued to the original PayPal account, credit card, or bank account that you used when placing your order.