ORDER CONFIRMATION

Once you place an order on Oldskullstore.com, you will receive an order confirmation email. This email confirms that we have received your order in our system and have pre-authorized your selected online payment method for the purchase. We will check with our suppliers to confirm availability. If your item is on backorder or unavailable, we will cancel the pre-authorization and notify you via email. If your items are available, we will process the payment and prepare your order.

ORDER SHIPMENT

We normally need 7–14 business days from the date you place your order for us to prepare it for shipping. Business days exclude weekends and Thai public holidays. Delivery time is separate. If we expect a delay, we will email you with your options. See our Terms of Service for details. As soon as your order is ready to ship, we’ll send your tracking number to the email address you used at checkout. If you haven’t received it after 14 business days, please contact us at oldskull1982 [at] gmail [dot] com.

INTERNATIONAL ORDERS: IMPORT DUTIES AND TAXES

We ship from Thailand. If your delivery address is outside Thailand, your country may charge import duties or taxes. The amount depends on the destination and the items you order. You are responsible for any applicable import charges not already collected at checkout. Customs or your carrier may ask you to pay before releasing or delivering your parcel. For an estimate before ordering, contact your local customs office.

DAMAGES

Please inspect the packaging of your item(s) upon arrival. If you notice any damage, please make a note of it when signing for delivery. Should your item(s) arrive damaged, please send photographs of the damage to oldskull1982 [at] gmail [dot] com, and we will process an insurance claim on your behalf.

CANCELLATIONS & REFUNDS

Except where the cancellation is due to a dispatch delay described in our Terms of Service, or where otherwise required by law, orders canceled after 24 hours are subject to a 300 Baht administration fee, regardless of whether your order has shipped. If your order has already shipped, you (the buyer) will also be responsible for the actual return shipping costs. Refunds will only be issued to the original PayPal account, credit card, or bank account used at the time of purchase.